Sally-Ann
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« on: November 20, 2011, 14:53:44 PM » |
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I am not sure if this is the right place to put this but I am looking to contact anyone who has received a very high water bill in the last couple of months. It seems there is an epidemic on the Island , mine is 3 times higher than normal after INALSA 'serviced' my meter. Others have had bills of over €1000 I heard of one of €2000, for impossible amounts of water. Please contact me because we are forming a group to try and get a clearer picture of the problem, I for one KNOW I do not have a leak, that I cannot possible use over 1 cubic meter of water a day and find it very strange that it only happened AFTER INALSA 'serviced' my meter... which oddly enough went back to normal after my shouting match with the woman in the INALSA offices. You may think you are alone but believe me you are not we have around 15 people affected so far ! Please forgive me Elle if this is on the wrong place but feel free to move it. Sally-Ann
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John B
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« Reply #1 on: November 20, 2011, 17:16:26 PM » |
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Do you have al the recent bills with the readings on? Was there a huge consumption in one month, or has the measured rate of consumption increased over time? We have a friend on Club Lanzarote water - not Inalsa, who got a very high reading one month - about 7 swimming pools worth, but the consumption before and after was normal. She not got anywhere, but I think her meter slipped a cog, and so one of the digits jumped round. I wonder if your meter did that.
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✈ Elle ☀
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« Reply #2 on: November 20, 2011, 17:30:20 PM » |
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Hi Sally-Ann - no problem at all to ask if anyone else has had the same issues... and yes it's in the right place.
Elle
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Sally-Ann
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« Reply #3 on: November 20, 2011, 19:41:40 PM » |
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Thanks Elle, John my bill before the meter was 'serviced' was low, my average usage is 19 cubic meters a month, it trebled in one month, when i got the bill I checked the meter and I had consumed another 40 meters since the reading, since I complained 3 weeks ago and they supposedly came back to check the meter, I have only used 7 cubic meters !!! they wont listen saying I must have had a leak..... no leak I have done nothing except go to the INALSA office and stamp my feet, while I was there a Spanish lady was close to tears with the same problem. Our facebook page has so far 15 new members all affected with extortionate bills in the period July-Sept some as high as €2000. Please spread the word because until I started asking on facebook I thought I was on my own, so did everyone else we have to tackle this as a group its daylight robbery !
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lizbeth
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« Reply #4 on: January 06, 2012, 13:11:12 PM » |
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High water bills is an understatement, our bills are normally around 7-14 euros then October we received one for 218 04 and then for Nov.387.06....we have done all the checks for leaks etc, HELP!!!!! Liz...  |
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Bob Cunningham
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« Reply #5 on: January 06, 2012, 14:52:22 PM » |
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Welcome to the forum Liz.xx
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John B
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« Reply #6 on: January 06, 2012, 23:21:39 PM » |
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There are also threads on others forums about this. If you want a link, send me a pm.
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brooksy
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« Reply #7 on: January 07, 2012, 15:28:50 PM » |
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This a C&P of a post I put on another forum & consider it may be of help to some on here.
Hi & Happy New Year to you all.
Below I've C & P some info that may help in understanding why you are getting large bills for water you have not used or leaked away & I would be very surprised if Inalsa were not aware of the problem, having said that Inalsa stand to gain financially from the situation & would be reluctant to remedy it.
M-040 METAIR Combination Air Valve for Water Meter Protection
Description:
The new ARI M-040 combination air valve is designed to prevent problems caused by discontinuous or erratic water supply:
Erroneouswatermetering
Damage to the spinning components of the water meter.
Vibrations and water hammer in the pipeline and water meter
Applications
The presence of air in a pressurized piping system may cause both metering inaccuracies and damage to the water meter. The METAIR M-040 is used to improve metering accuracy and meter protection.
Operations
When municipal water supply is discontinuous or erratic, water drains from higher sections of the distribution system, accumulating in lower section. Air replaces the receding water, accumulating in these higher sections. Upon renewal of the water supply, water refills the pipeline, displacing the air, forcing air through the water meter, spinning the impeller and gears very rapidly. Air flowing through the meter causes damage to its internal mechanism and inflates its readings. The M-040 ARI combination air valve prevents air from passing through the water meter by releasing accumulated air from the pipeline to the atmosphere. As water arrives, it buoys the float, sealing the outlet to the atmosphere, while the check valve opens, allowing water passage to the water meter.
The water supplies here are erratic as most would know, this is due for 2 main reasons, firstly Inalsa cannot have all areas on full supply as demand has outstripped their supply capabilities, secondly they are running a program of pipe repairs/replacement as their leakage rates are very high, this could take years to rectify.
The result of this will be more people getting unexplainably high bills, the property's at high level & distanced from the incoming supply level would be hit hardest due to more air being forced through their meter as opposed to lower level property's nearer the source.
Tony has said that he knows someone who has had an air purger fitted & will no doubt post more detail on this, before any of you get your hopes up on using any such devices I would like to point out the following problems you would encounter.
1. These air valves would have to be fitted on Inalsa`s side of the meter & the meter would have to be removed along with some pipework.
2. Inalsa`s side of the meter has a blue collar seal around the union nut to prevent its unauthorized removal & any tampering would lead you into criminal activity & would be evident at the next reading.
3. Most of the meter boxes I have seen are too small to accommodate an air valve & pipework to these boxes are not readably accessible, so where would you site the valve & legally only Inalsa would be able to fit them.
In conclusion the only way this problem could be dealt with would be for Inalsa to fit these air valves to all of their meters or at least to the ones that are at high risk of suffering this problem, this could be done by investigating abnormally high billing & checking the location of these properties in regards to high risk of air admittance in pipework after a shut down.
Its Inalsa`s problem but you are paying for it & no doubt they are very happy to keep it going, so is there a regulatory body for water supply
in Lanza or Spain that you could file a complaint with, if so get them on the case.
Chris
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John B
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« Reply #8 on: January 07, 2012, 15:36:07 PM » |
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Interesting if you live on a complex with a communal water tank and individual meters, such as the Hipoclub/Club Lanzarote developments in PB. We are charged leakage within the community, but any air would affect the meter on the input to the community, not the meters on houses, since the tank would vent air. However, the Club Lanzarote water supply is not intermittent, so maybe not a problem. We normally get charged a few Euros for leaks.
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✈ Elle ☀
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« Reply #9 on: January 07, 2012, 18:31:03 PM » |
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Thankls Brooksy.. and welcome to the forum.
Welcome to Liz too!
We've just had some issues with Inalsa. Our bills have been fine, but apparently their "system" doesn't like the fact that our bank account number has 3 zeroes in it! This has been going on for yonks now! We'd happily just pay by hand - if we ever received a damn bill!!!
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John B
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« Reply #10 on: January 07, 2012, 19:14:24 PM » |
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Yes, Hi Chris. Elle, are you reading your meter from time to time, so it won't come as a total shock when you do get the bill. I'd hate for you to have to send Alan out on the streets again!
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smokie
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« Reply #11 on: January 07, 2012, 19:53:28 PM » |
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When Alan gets put out on the streets, he walks the whole length of the island. Still impressed.  |
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✈ Elle ☀
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« Reply #12 on: January 07, 2012, 22:19:33 PM » |
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Yes, Hi Chris. Elle, are you reading your meter from time to time, so it won't come as a total shock when you do get the bill. I'd hate for you to have to send Alan out on the streets again!
Yes - and when we nag for bills... we get one estimate then one normal. Got a bill yesterday after a screamathon. |
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brooksy
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« Reply #13 on: January 08, 2012, 18:29:59 PM » |
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Interesting if you live on a complex with a communal water tank and individual meters, such as the Hipoclub/Club Lanzarote developments in PB. We are charged leakage within the community, but any air would affect the meter on the input to the community, not the meters on houses, since the tank would vent air. However, the Club Lanzarote water supply is not intermittent, so maybe not a problem. We normally get charged a few Euros for leaks.
Hi John Exactly right, you would only get a problem if the community aljibe were empty & even then the air passed from it to your meter would be of no consequence as both are in close proximity. |
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newportshrops
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« Reply #14 on: January 09, 2012, 21:16:19 PM » |
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Hi
My daughter is planning to move to Lanzarote in August Can anyone tell me what the average water bill is for a 2 bedroom house one bathroom with its own metre.
I live in England and just reading through the posts.I really am sorry about the cost of water but it is scarce on the Island is it not however you do not expect it to go up such a high price in one go.
A bit like petrol in this country at one time it went up one or 2 pence a litre a week it seems to have stablised a bit now.
Good look with your campaign.
Les
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